Frequently Asked Questions

Everything you need to know about your Park & Fifth experience.

How long will it take for my order to ship?

Standard orders typically ship within 3-5 business days. For our 'Made-to-Order' bridal and bridesmaid collections, please allow 8-12 weeks for production and delivery.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that all 'Final Sale' and custom-altered pieces are non-returnable.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.

How do I find the right size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up, as our contemporary cuts are designed for a tailored fit.

Can I book a fitting appointment?

Absolutely. We offer bridal and bridesmaid consultations at our flagship showrooms. You can book an appointment directly through our website to work with a dedicated stylist.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and installment-based payments via Afterpay.